About Our Services

The order registration process on this website is based on simplicity and convenience and does not involve any special complexity. But in order to register the order, follow the steps below:

  1. On the Home screen or pages, select the product you want to move to the information screen.
  2. If there are specifications such as contact,non contact size, etc., select.
  3. Click the Add to Cart button and wait for a window to appear to make the operation successful.
  4. Click the View Cart button or the shopping cart link.
  5. On the shopping cart page, you will see the products you have selected. It is possible to edit the number and delete each. After reviewing the products, click the order registration button.
  6. In the next steps, the forms will vary depending on the products you -. and the status of your membership. Follow the steps step by step and register the information to complete the process of registering your order.

If you have any questions, please contact our support experts for guidance.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the Chat Box.

To find out the status of your orders, after entering the user panel, select the desired order to display its additional information.
Your orders will be delivered after 24 to 48 hours after preparation
Be aware, preparation depend on your product , It takes several months to prepare and build it.

If you have any questions, please contact our support experts for guidance.

We currently ship in the Iran.
For shipping outside of these countries, please reach out to our support through our Chat Box.

It usually takes 24 to 48 hours to process it for delivery after preparation its depend of products.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

Warranty for devices:

Warranty services include repairing or servicing the device and providing free services to replace parts and repair fees for a period of one year, but the warranty does not apply in the following circumstances:

  1. Damage due to transportation, power fluctuations, fire or high heat, contact or penetration of water and corrosive chemicals, severe dust, lightning, natural disasters, impact and misuse or disregard for instructions Included in the device manual
  2. Devices that have been tampered with or have been repaired by persons other than the company’s representatives.
  3. Any kind of manipulation or damage in the holograms installed on the device
  4. Any relocation after installation without company coordination
  5. Parts and consumables do not include warranty.
  6. Using the device when it is defective.
  7. After-sales service for 10 years in return for payment of fees.

About Accounts

Creating an Account:

Go to the https://lotussensor.com click “Sign In” on the top right corner.
Click “Create Account” and enter the information required.
You will receive an email confirmation and will be asked to validate your account.

Click “I forgot my password”.
Enter your email or mobile number to remind you of your password.
After receiving the recovery link, you can enter a new password.

You do not need to register on the site to place an order.

To ensure your security, we do not store any information related to your bank account or card number. The payment system is done by the bank’s website and the connection with this site is secure, in other cases, the maximum necessary measures have been taken to maintain the security of the purchase.

Sometimes, when paying online, the banking network may be cut off or, for other reasons, unsuccessful payments may be made.

Usually, in this case, your money is in the middle accounts of the bank, and the bank itself will resolve the discrepancy and return that amount to your account.

If the deducted amount does not return to your account after 72 hours, contact the online payment operating bank to resolve the discrepancy.